FAQs

Your questions, answered with clarity and care.

✨ Orders & Shipping

When will my order ship?
Orders typically ship within 2–4 business days. You’ll receive a tracking link as soon as your package is on its way.

Do you offer international shipping?
Yes! We ship worldwide free shipping.  

How much is shipping?
We offer free worldwide shipping on all orders.  

Can I track my order?
Absolutely. Once your order ships, you’ll receive an email with a tracking number and link.

💫 Product Details

Are your pieces made from real gold and silver?
Yes. Most of our pendants are crafted from 925 sterling silver and plated with 18K gold for lasting shine and durability.

Is the chain included with the pendant?
Chains are sold together with the pendant and/or separately so you can choose the length and style that suits your intention.

Do your pieces come with certification?
Yes. Select items include CNAS-certified documentation. You’ll see this noted on the product page.

Are your products safe for sensitive skin?
We avoid high-concern chemicals and use hypoallergenic materials whenever possible. If you have specific sensitivities, feel free to reach out.

🛍️ Returns & Exchanges

What’s your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. Please visit our Returns & Exchanges page for full details.

Can I exchange an item?
Yes. If you’d like to swap for a different symbol or style, just contact us and we’ll guide you through the process.

What if my item arrives damaged?
We’re so sorry! Please email us within 3 days of delivery with photos and we’ll make it right.

🧘 Symbol & Intention

How do I choose the right symbol?
Each symbol carries its own energy—protection, clarity, love, transformation. Visit our Symbol Guide to explore their meanings and find the one that resonates with you.

Do you offer custom pieces?
Not at this time, but we’re always evolving. Sign up for our newsletter to be the first to know when custom options launch.

📬 Contact & Support

How can I reach you?
You can contact us anytime via our Contact Page or email us at support@brieandmarie.com. We typically respond within 24 hours.

Do you offer gift packaging?
Yes! Many orders come in symbolic packaging, and gift-ready options may be available at checkout, depending on the product chosen.